Absolutely not! We are not a drop shipment company. We design and produce all of our products in Europe, and we manufacture everything in Lithuania, after which it’s freshly hand packed and sent to our lovely customers.

Delivery times vary depending on the product and your location. Once your order has been paid in full, our team will schedule your shipment and keep you informed throughout the delivery process.

Before delivery, our transport team will contact you to arrange a suitable delivery date. Delivery is made to the nearest accessible location, so please ensure there is sufficient access for the truck. If special lifting equipment, such as a crane, is required, this must be arranged in advance.

As soon as your order has been dispatched, you’ll receive the relevant tracking or delivery information. If you haven’t received an update or have questions about your shipment, our transport team will be happy to help.

Please inspect your product upon delivery. If you notice visible damage, note it on the delivery receipt before signing. If hidden damage is discovered after unpacking, contact us as soon as possible (ideally within 24 hours) and include photos of the damage, packaging, and shipping label so we can resolve the issue quickly.

Yes. Consumers have a 14-day statutory right of withdrawal, and Icetubs also offers a voluntary 30-day return guarantee. Please contact our service team before repacking your product so we can guide you through the return process and provide the correct packing instructions.