Última actualización: 19 de febrero de 2025

1. Cobertura de la Garantía

Esta garantía es adicional a sus derechos estatutarios bajo las leyes de protección al consumidor de la UE, incluyendo la Directiva 2019/771 sobre la venta de bienes y la Directiva 2011/83/UE sobre los derechos de los consumidores, y no afecta a esos derechos.

• Consumidores (Uso Privado): Garantía estándar de 2 años sobre defectos de fabricación y fallos de componentes bajo uso normal.
• Uso Comercial/Profesional: Garantía de 6 meses para uso comercial o profesional.
• Exclusiones: El óxido o la corrosión debida a la exposición costera (dentro de los 20 km de la costa) no está cubierta. Si va a colocar su producto en un entorno costero, contáctenos para tomar medidas de protección en [email protected] o [email protected].

2. Condiciones de la Garantía

• Solo Uso Privado: Esta garantía se aplica únicamente al uso privado a menos que se indique lo contrario por escrito.
• Servicio de Garantía: Los productos defectuosos serán reparados o reemplazados de forma gratuita, con reemplazos reacondicionados después de tres meses.
• Exclusiones: Los gastos de mano de obra y desplazamiento no están cubiertos.
• Pérdida de Garantía: Si el daño resulta de un uso inadecuado (ver Sección 6), la garantía queda anulada.

3. Cómo Reclamar su Garantía

Si el producto resulta ser defectuoso dentro de los dos años posteriores a la compra, la ley de consumidores de la UE asume que estaba defectuoso en el momento de la venta a menos que podamos demostrar lo contrario.

• Se anima a los consumidores a informar los defectos lo antes posible para una resolución más rápida, pero deben informar dentro de los dos meses posteriores al descubrimiento para las reclamaciones de garantía.
• Los usuarios comerciales/profesionales deben informar los defectos dentro de los 14 días posteriores a la detección del problema.

Contacto:
Envíe su reclamación a [email protected] con:

• Nombre completo
• Factura/Prueba de compra
• Problema del producto (Descripción y evidencia en foto/vídeo)

Las reparaciones deben ser realizadas por un técnico aprobado por Icetubs.

Las reparaciones no autorizadas anulan la garantía.

4. Componentes Cubiertos

La garantía cubre defectos en las siguientes partes:

Baños de hielo: Compresores, condensador y calefacción, ventiladores, placas base principales, tapa, sensores de temperatura, bomba de vacío, bomba de agua y panel de control

Saunas: Elementos calefactores, paneles de control, paneles interiores/exteriores, bancos, puertas y cableado y sistemas eléctricos

5. Garantía sobre Piezas Reemplazadas

• Reemplazar una pieza no reinicia la garantía original del producto.
• Las piezas reemplazadas permanecen cubiertas por el resto de la garantía original del producto.
• Si una pieza reemplazada falla dentro del período de garantía, la repararemos o reemplazaremos con una pieza reacondicionada de forma gratuita.
• Los costos de mano de obra para desmontaje, reemplazo o instalación no están cubiertos.

6. Uso Correcto y Exclusiones de la Garantía

Siempre debe usar el Icetub correctamente. El uso inadecuado anula la garantía.

6.1. Baños de Hielo - Restricciones de Uso en Exterior

• Con heladas por debajo de -5°C, desconecte y guarde la unidad de enfriamiento en interior.
• Con heladas por debajo de 1°C, mantenga la unidad de enfriamiento en modo ‘automático’ 24/7 con los temporizadores inactivos.

6.2. Baños de Hielo - Exclusiones de la Garantía

La garantía no cubre:

• Óxido o corrosión en unidades colocadas dentro de los 20 km de la costa. Contáctenos para tomar medidas de protección.
• Uso inadecuado, incluida la adición de sustancias no aprobadas al agua.
• Daños por transporte o reubicación, a menos que Icetubs lo haya gestionado.
• Instalación inadecuada, incluida la colocación del producto en un suelo desigual.
• No proteger el motor, como dejarlo apagado o en modo ‘Enfriamiento’ en el exterior bajo temperaturas de congelación.
• Colocar objetos extraños en la bañera, como vasos, juguetes u otros elementos.
• Daños ambientales por incendio, inundación, robo, plagas o clima extremo.
• No seguir las instrucciones de instalación, operación o mantenimiento proporcionadas por Icetubs.
• Uso de productos químicos no autorizados, incluidos cloro, sales, magnesio o sustancias corrosivas.
• Daños por agua en componentes eléctricos por negligencia.
• Formación de óxido por la proximidad a piscinas cloradas o ambientes húmedos sin ventilación.
• Sobrecalentamiento por mala ventilación, como bloquear los ventiladores o colocar la unidad demasiado cerca de las paredes.
• Daños eléctricos causados por tomas no conectadas a tierra o instaladas incorrectamente, o instalación eléctrica deficiente (p. ej., colocar el producto demasiado cerca de un enchufe o dejar el cable expuesto).
• Lesiones personales, incluidos resbalones, caídas, ahogamiento o pérdida de conocimiento durante el uso del producto.

6.3. IceSauna - Exclusiones de la Garantía

La garantía no cubre:

• Uso inadecuado, incluido superar el rango de temperatura recomendado.
• Óxido o corrosión en unidades colocadas dentro de los 20 km de la costa. Contáctenos para tomar medidas de protección.
• Daños por transporte, instalación o modificaciones incorrectas no autorizadas por Icetubs.
• Daños por agua o humedad en componentes eléctricos por exposición o sellado inadecuado.
• Sobrecarga de circuitos eléctricos más allá de las especificaciones recomendadas.
• Negligencia, reparaciones no autorizadas o daños por desgaste normal.
• Lesiones personales resultantes de mal uso, uso sin supervisión o no seguir las pautas de seguridad.

7. Descargo de Responsabilidad

• Icetubs B.V. no es responsable de daños a la propiedad, daños por agua o lesiones personales debidos a un uso inadecuado.
• Esta garantía excluye daños indirectos, incidentales o consecuentes, incluida la pérdida de uso o pérdida económica.

8. Ley Aplicable y Disputas (UE)

Esta garantía se rige por la ley neerlandesa. Sin embargo, si usted es Consumidor en la Unión Europea, sus derechos están protegidos bajo las leyes de protección al consumidor de la UE aplicables.

Si surge una disputa, puede iniciar procedimientos legales en:

• Los tribunales competentes de Ámsterdam, Países Bajos, o
• Los tribunales de su país de residencia dentro de la UE, según lo permitido por las leyes de protección al consumidor de la UE.

En caso de disputa, también puede acceder a mecanismos de Resolución Alternativa de Disputas (RAD) bajo la Directiva 2013/11/UE de la UE.

9. Información de Contacto

Para el servicio de garantía, contáctenos en:

Correo electrónico: [email protected]

Dirección: Nieuwpoortkade 16, 1055 XG Amsterdam, Países Bajos

Last Updated: 19 February 2025

1. Warranty Coverage

• This warranty is in addition to your statutory rights under the UK Consumer Rights Act 2015 and does not affect those rights.
• Consumers (Private Use): Standard 2-year warranty on manufacturing defects and component failures under normal use.
• Business/Professional Use: 6-month warranty for commercial or professional use.
• Exclusions: Rust or corrosion due to coastal exposure (within 12 miles of the coast) is not covered. If you are placing your product in a coastal environment, contact us for protective measures at ([email protected] or [email protected]).

2. Warranty Conditions

• Private Use Only: This warranty applies only to private use unless stated otherwise in writing.
• Warranty Service: Defective products will be repaired or replaced free of charge, with refurbished replacements after three months.
• Exclusions: Labor and call-out charges are not covered.
• Warranty Void: If damage results from improper use (see Section 6), the warranty is void.

3. How to Claim Your Warranty

• If the product is found to be faulty within six months of purchase, UK law assumes it was defective at the time of sale, unless we can prove otherwise.
• Consumers are encouraged to report defects as soon as possible for faster resolution but must report within two months of discovery for warranty claims.
• Business/professional users must report defects within 14 days of noticing the issue.
• Contact: [email protected] with:
  
  • Full Name
  • Invoice/Proof of Purchase
  • Product Issue (Description & Photo/Video Evidence)
• Repairs must be performed by an Icetubs-approved technician.
• Unauthorized repairs void the warranty.

4. Covered Components

The warranty covers defects in the following parts:

• Ice baths: Compressors, condenser & heating, fans, main circuit boards, lid, temperature sensors, vacuum pump, water pump, control panel.
• Saunas: Heating elements, control panels, interior/exterior panels, benches, doors, wiring, and electrical systems.

5. Warranty on Replaced Parts

• Replacing a part does not restart the original product warranty.
• Replaced parts remain covered for the remainder of the original product warranty.
• If a replaced part fails within the warranty period, we will repair or replace it with a refurbished part free of charge.
• Labor costs for removal, replacement, or installation are not covered.

6. Proper Use & Warranty Exclusions

You must always use the Icetub correctly. Improper use voids the warranty.

6.1. Ice Baths - Outdoor Usage Restrictions

• In frost below -5°C, detach and store the cooling unit indoors.
• In frost below 1°C, run the cooling unit 24/7 on ‘automatic’ with timers inactive.

6.2. Ice Baths - Warranty Exclusions

Warranty does not cover:

• Rust or corrosion on units placed within 12 miles of the coast. Contact us for protective measures.
• Improper use, including adding non-approved substances to the water.
• Damage from transport or relocation, unless handled by Icetubs.
• Improper installation, including placing the product on an uneven floor.
• Failure to protect the engine, such as leaving it off or in ‘Cooling’ mode outdoors below freezing.
• Placing foreign objects in the tub, such as glasses, toys, or other items.
• Environmental damage from fire, flood, theft, pests, or extreme weather.
• Failure to follow installation, operation, or maintenance instructions as provided by Icetubs.
• Use of unauthorized chemicals, including salts, magnesium, or corrosive substances.
• Water damage to electrical components due to negligence.
• Rust formation due to proximity to chlorinated pools or humid environments without ventilation.
• Overheating due to poor ventilation, such as blocking fans or placing the unit too close to walls.
• Electrical damage caused by ungrounded or improperly installed outlets, or poor electrical setup (e.g., placing the product too close to a socket or leaving the cord exposed).
• Personal injuries, including slipping, falling, drowning, or blacking out while using the product.

6.3. Ice Sauna - Warranty Exclusions

Warranty does not cover:

• Improper use, including exceeding the recommended temperature range.
• Rust or corrosion on units placed within 12 miles of the coast. Contact us for protective measures.
• Damage from improper transport, installation, or modifications not authorized by Icetubs.
• Water or moisture damage to electrical components due to exposure or improper sealing.
• Overloading electrical circuits beyond recommended specifications.
• Neglect, unauthorized repairs, or damage from normal wear and tear.
• Personal injuries resulting from misuse, unsupervised use, or failure to follow safety guidelines.

7. Liability Disclaimer

• Icetubs B.V. is not liable for property damage, water damage, or personal injury due to improper use.
• This warranty excludes indirect, incidental, or consequential damages, including loss of use or economic loss.

8. Applicable Law and Disputes

This warranty is governed by Dutch law. However, if you are a Consumer in the United Kingdom, your rights are protected under applicable UK consumer laws, including the Consumer Rights Act 2015.

If a dispute arises, you may bring legal proceedings in either:

• The competent courts of Amsterdam, Netherlands, or
• The courts of your country of residence in the UK, as permitted by UK consumer protection laws.

In case of a dispute, you may also access Alternative Dispute Resolution (ADR) mechanisms in accordance with UK consumer law.

9. Contact Information

For warranty service, contact us at:

Email: [email protected]

Address: Nieuwpoortkade 16, 1055 XG Amsterdam, Netherlands

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Last Updated: 19 February 2025

1. Warranty Coverage

• Limited 2-year warranty for consumers (private use), in accordance with the Magnuson-Moss Warranty Act.
• 6-month warranty for business/professional use.
• Covers manufacturing defects and component failures under normal use.
• Rust or corrosion due to coastal exposure (within 12 miles of the coast) is not covered. If you have concerns about coastal placement, please contact us for guidance on protective measures ([email protected] or [email protected]).

2. Warranty Conditions

• The warranty applies only to private use unless stated otherwise in writing.
• Warranty service includes free repair or replacement for defects, with refurbished replacements after three months.
• Labor and call-out charges are not covered under this warranty. This includes costs for removal, reinstallation, and technician visits.
• Warranty is void if the defect results from improper use (see Section 6).

3. How to Claim Your Warranty

• Report defects immediately, within:
  
  • 14 days for business/professional users.
  • 60 days for consumers.
• Contact [email protected] with:
  
  • Full Name
  • Invoice/Proof of Purchase
  • Product Issue (Description & Photo/Video Evidence)
• Repairs must be performed by an Icetubs-approved technician.
• Unauthorized repairs void the warranty.

4. Covered Components

The following parts are covered under warranty:

• Ice baths: Compressors, condenser & heating, fans, main circuit boards, lid, temperature sensors, vacuum pump, water pump, control panel.
• Saunas: Heating elements, control panels, interior/exterior panels, benches, doors, wiring, and electrical systems.

5. Warranty on Replaced Parts

• Replacing a part does not restart the original warranty.
• Replaced parts are covered for the remainder of the original product warranty.
• If a replaced part fails within the warranty period, it will be repaired or replaced with a refurbished part free of charge.
• Labor costs for removal, replacement, or installation are not covered.

6. Important for Proper Use and Warranty Exclusions

You must always use the Icetub correctly. Improper use voids the warranty. This includes, but is not limited to:

6.1. Ice Bath Outdoor Usage Restrictions

• In frost below 23°F, detach and store the cooling unit indoors.
• In frost between 23°F and 32°F, run the cooling unit 24/7 on ‘automatic’ with timers inactive.

6.2. Ice Bath Warranty Exclusions

The warranty does not cover:

• Rust or corrosion on units placed within 12 miles of the coast. If you reside in a coastal area, you must contact Icetubs ([email protected] or [email protected]) before purchase for guidance on protective measures. Failure to do so may void the warranty for corrosion-related issues
• Improper use, including the addition of non-approved substances to the water. This includes, but is not limited to, unauthorized chemicals such as chlorine, bromine, salts, magnesium, or any other corrosive substances not expressly approved in writing by Icetubs.
• Damage from transport or relocation, unless the unit is handled by Icetubs.
• Damage caused by placing the product on an uneven surface.
• Failure to protect the engine by leaving it off or in ‘Cooling’ mode outdoors below freezing.
• Placing foreign objects in the tub, such as glasses, toys, or other items.
• Exposure to environmental hazards, including fire, flood, theft, pests, or extreme weather.
• Failure to follow installation, operation, or maintenance instructions as provided by Icetubs.
• Use of unauthorized chemicals, including salts, magnesium, or corrosive substances.
• Water damage to electrical components caused by negligence.
• Rust formation from placing the tub near chlorinated pools or in humid environments without proper ventilation.
• Overheating due to poor ventilation, such as covering fans or placing the unit too close to walls.
• Electrical damage caused by ungrounded or improperly installed outlets, or improper electrical setup, including placing the product too close to a socket or leaving the cord exposed to potential hazards.
• Personal injuries, including slipping, falling, drowning, or blacking out while using the product.

6.3. Sauna Warranty Exclusions

The warranty does not cover:

• Improper use, including exceeding the recommended temperature range.
• Rust or corrosion on units placed within 12 miles of the coast.
• Damage from improper transport, installation, or modifications not authorized by Icetubs.
• Water or moisture damage to electrical components due to exposure or improper sealing.
• Overloading electrical circuits beyond the recommended specifications.
• Neglect, unauthorized repairs, or damage from normal wear and tear.
• Personal injuries resulting from misuse, unsupervised use, or failure to follow safety guidelines.

7. Liability Disclaimer

- Icetubs B.V. is not liable for property damage, water damage, or personal injury due to improper use.

To the fullest extent permitted by applicable law, Icetubs is not liable for indirect, incidental, or consequential damages, including loss of use or economic loss.

8. Applicable Law and Disputes

This warranty is governed by Dutch law. However, if you are a Consumer in the United States, your rights are protected under applicable U.S. federal and state consumer protection laws, including but not limited to the Magnuson-Moss Warranty Act.

If a dispute arises, you may bring legal proceedings in either:

• The competent courts of Amsterdam, Netherlands, or
• The courts of your state of residence in the United States, as permitted by U.S. consumer protection laws.

Certain states may provide additional consumer protections that override specific terms in this warranty. In case of a dispute, you may also have the right to pursue alternative dispute resolution (ADR) or arbitration as permitted by applicable U.S. laws.

9. Contact Information

For warranty service, contact us at:

Email: [email protected]

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