Service & Maintenance
Take a look below to see if your question is already answered. If not, just reach out to us via the contact form below.
How often should I perform maintenance on my Icetub?
We recommend regular water maintenance and periodic tub maintenance. More details can be found on our maintenance page. The frequency depends on usage, weather, and climate conditions. We provide general guidelines, but adjustments may be needed based on how your Icetub is used.
What should I do if my cooling engine isn’t working?
If your cooling engine isn’t functioning properly, please fill out the form below with as much detail as possible. One of our service team members will contact you within 1 business day to troubleshoot and assist with repairs.
Can I order replacement parts for my Icetub?
Yes, replacement parts are available for all our products. Please fill out the form below with detailed information to help us process your request quickly. We will either send the replacement part or guide you through the process.
How do I clean and maintain the water in my Icetub?
For water maintenance, we recommend using AquaFinesse and regularly changing filters. Visit our maintenance page for detailed instructions on how to keep your water fresh for longer periods. Proper care depends on usage, climate, and weather conditions.
Do you offer product servicing on-site?
At the moment, we do not offer on-site servicing. However, we provide phone support to guide you through any issues. We are working on creating service hubs, so stay updated by subscribing to our newsletter for future availability.
Contact service & maintenance
Experiencing issues with your product? Let us know by filling out the form, and our service team will provide support.