Warranty
At Icetubs, we believe in transparency and fairness. Our Terms & Conditions outline the rights and responsibilities of both our customers and our company. By placing an order or using our services, you agree to these terms, ensuring a smooth and reliable experience for everyone. Please read them carefully.
Last Updated: 19 February 2025
1. Warranty Coverage
- Limited 2-year warranty for consumers (private use), in accordance with the Magnuson-Moss Warranty Act.
- 6-month warranty for business/professional use.
- Covers manufacturing defects and component failures under normal use.
- Rust or corrosion due to coastal exposure (within 12 miles of the coast) is not covered. If you have concerns about coastal placement, please contact us for guidance on protective measures (sales@icetubs.com or info@icetubs.com).
2. Warranty Conditions
- The warranty applies only to private use unless stated otherwise in writing.
- Warranty service includes free repair or replacement for defects, with refurbished replacements after three months.
- Labor and call-out charges are not covered under this warranty. This includes costs for removal, reinstallation, and technician visits.
- Warranty is void if the defect results from improper use (see Section 6).
3. How to Claim Your Warranty
- Report defects immediately, within:
- 14 days for business/professional users.
- 60 days for consumers.
- Contact service@icetubs.com with:
- Full Name
- Invoice/Proof of Purchase
- Product Issue (Description & Photo/Video Evidence)
- Repairs must be performed by an Icetubs-approved technician.
- Unauthorized repairs void the warranty.
4. Covered Components
The following parts are covered under warranty:
- Ice baths: Compressors, condenser & heating, fans, main circuit boards, lid, temperature sensors, vacuum pump, water pump, control panel.
- Saunas: Heating elements, control panels, interior/exterior panels, benches, doors, wiring, and electrical systems.
5. Warranty on Replaced Parts
- Replacing a part does not restart the original warranty.
- Replaced parts are covered for the remainder of the original product warranty.
- If a replaced part fails within the warranty period, it will be repaired or replaced with a refurbished part free of charge.
- Labor costs for removal, replacement, or installation are not covered.
6. Important for Proper Use and Warranty Exclusions
You must always use the Icetub correctly. Improper use voids the warranty. This includes, but is not limited to:
6.1. Ice Bath Outdoor Usage Restrictions
- In frost below 23°F, detach and store the cooling unit indoors.
- In frost between 23°F and 32°F, run the cooling unit 24/7 on ‘automatic’ with timers inactive.
6.2. Ice Bath Warranty Exclusions
The warranty does not cover:
- Rust or corrosion on units placed within 12 miles of the coast. If you reside in a coastal area, you must contact Icetubs (sales@icetubs.com or info@icetubs.com) before purchase for guidance on protective measures. Failure to do so may void the warranty for corrosion-related issues
- Improper use, including the addition of non-approved substances to the water. This includes, but is not limited to, unauthorized chemicals such as chlorine, bromine, salts, magnesium, or any other corrosive substances not expressly approved in writing by Icetubs.
- Damage from transport or relocation, unless the unit is handled by Icetubs.
- Damage caused by placing the product on an uneven surface.
- Failure to protect the engine by leaving it off or in ‘Cooling’ mode outdoors below freezing.
- Placing foreign objects in the tub, such as glasses, toys, or other items.
- Exposure to environmental hazards, including fire, flood, theft, pests, or extreme weather.
- Failure to follow installation, operation, or maintenance instructions as provided by Icetubs.
- Use of unauthorized chemicals, including salts, magnesium, or corrosive substances.
- Water damage to electrical components caused by negligence.
- Rust formation from placing the tub near chlorinated pools or in humid environments without proper ventilation.
- Overheating due to poor ventilation, such as covering fans or placing the unit too close to walls.
- Electrical damage caused by ungrounded or improperly installed outlets, or improper electrical setup, including placing the product too close to a socket or leaving the cord exposed to potential hazards.
- Personal injuries, including slipping, falling, drowning, or blacking out while using the product.
6.3. Sauna Warranty Exclusions
The warranty does not cover:
- Improper use, including exceeding the recommended temperature range.
- Rust or corrosion on units placed within 12 miles of the coast.
- Damage from improper transport, installation, or modifications not authorized by Icetubs.
- Water or moisture damage to electrical components due to exposure or improper sealing.
- Overloading electrical circuits beyond the recommended specifications.
- Neglect, unauthorized repairs, or damage from normal wear and tear.
- Personal injuries resulting from misuse, unsupervised use, or failure to follow safety guidelines.
7. Liability Disclaimer
- Icetubs B.V. is not liable for property damage, water damage, or personal injury due to improper use.
To the fullest extent permitted by applicable law, Icetubs is not liable for indirect, incidental, or consequential damages, including loss of use or economic loss.
8. Applicable Law and Disputes
This warranty is governed by Dutch law. However, if you are a Consumer in the United States, your rights are protected under applicable U.S. federal and state consumer protection laws, including but not limited to the Magnuson-Moss Warranty Act.
If a dispute arises, you may bring legal proceedings in either:
- The competent courts of Amsterdam, Netherlands, or
- The courts of your state of residence in the United States, as permitted by U.S. consumer protection laws.
Certain states may provide additional consumer protections that override specific terms in this warranty. In case of a dispute, you may also have the right to pursue alternative dispute resolution (ADR) or arbitration as permitted by applicable U.S. laws.