Warranty

1. Warranty Coverage

This warranty is in addition to your statutory rights under EU consumer protection laws, including the Directive 2019/771 on the Sale of Goods and Directive 2011/83/EU on Consumer Rights, and does not affect those rights.

• Consumers (Private Use): Standard 2-year warranty on manufacturing defects and component failures under normal use.
• Business/Professional Use: 6-month warranty for commercial or professional use.
• Exclusions: Rust or corrosion due to coastal exposure (within 20 km of the coast) is not covered. If you are placing your product in a coastal environment, contact us for protective measures at sales@icetubs.com or info@icetubs.com.

2. Warranty Conditions

• Private Use Only: This warranty applies only to private use unless stated otherwise in writing.
• Warranty Service: Defective products will be repaired or replaced free of charge, with refurbished replacements after three months.
• Exclusions: Labor and call-out charges are not covered.
• Warranty Void: If damage results from improper use (see Section 6), the warranty is void.

3. How to Claim Your Warranty

If the product is found to be faulty within two years of purchase, EU consumer law assumes it was defective at the time of sale unless we can prove otherwise.

• Consumers are encouraged to report defects as soon as possible for faster resolution but must report within two months of discovery for warranty claims.
• Business/professional users must report defects within 14 days of noticing the issue.

Contact:
Send your claim to service@icetubs.com with:

• Full Name
• Invoice/Proof of Purchase
• Product Issue (Description & Photo/Video Evidence)

Repairs must be performed by an Icetubs-approved technician.

Unauthorized repairs void the warranty.

4. Covered Components

The warranty covers defects in the following parts:

Ice Baths: Compressors, Condenser & heating, Fans, Main circuit boards, Lid, Temperature sensors, Vacuum pump, Water pump and Control panel

Saunas: Heating elements, Control panels, Interior/exterior panels, Benches, Doors and Wiring and electrical systems

5. Warranty on Replaced Parts

• Replacing a part does not restart the original product warranty.
• Replaced parts remain covered for the remainder of the original product warranty.
• If a replaced part fails within the warranty period, we will repair or replace it with a refurbished part free of charge.
• Labor costs for removal, replacement, or installation are not covered.

6. Proper Use & Warranty Exclusions

You must always use the Icetub correctly. Improper use voids the warranty.

6.1. Ice Baths - Outdoor Usage Restrictions

• In frost below -5°C, detach and store the cooling unit indoors.
• In frost below 1°C, run the cooling unit 24/7 on ‘automatic’ with timers inactive.

6.2. Ice Baths - Warranty Exclusions

The warranty does not cover:

• Rust or corrosion on units placed within 20 km of the coast. Contact us for protective measures.
• Improper use, including adding non-approved substances to the water.
• Damage from transport or relocation, unless handled by Icetubs.
• Improper installation, including placing the product on an uneven floor.
• Failure to protect the engine, such as leaving it off or in ‘Cooling’ mode outdoors below freezing.
• Placing foreign objects in the tub, such as glasses, toys, or other items.
• Environmental damage from fire, flood, theft, pests, or extreme weather.
• Failure to follow installation, operation, or maintenance instructions as provided by Icetubs.
• Use of unauthorized chemicals, including salts, magnesium, or corrosive substances.
• Water damage to electrical components due to negligence.
• Rust formation due to proximity to chlorinated pools or humid environments without ventilation.
• Overheating due to poor ventilation, such as blocking fans or placing the unit too close to walls.
• Electrical damage caused by ungrounded or improperly installed outlets, or poor electrical setup (e.g., placing the product too close to a socket or leaving the cord exposed).
• Personal injuries, including slipping, falling, drowning, or blacking out while using the product.

6.3. Ice Sauna - Warranty Exclusions

The warranty does not cover:

• Improper use, including exceeding the recommended temperature range.
• Rust or corrosion on units placed within 20 km of the coast. Contact us for protective measures.
• Damage from improper transport, installation, or modifications not authorized by Icetubs.
• Water or moisture damage to electrical components due to exposure or improper sealing.
• Overloading electrical circuits beyond recommended specifications.
• Neglect, unauthorized repairs, or damage from normal wear and tear.
• Personal injuries resulting from misuse, unsupervised use, or failure to follow safety guidelines.

7. Liability Disclaimer

• Icetubs B.V. is not liable for property damage, water damage, or personal injury due to improper use.
• This warranty excludes indirect, incidental, or consequential damages, including loss of use or economic loss.

8. Applicable Law and Disputes (EU)

This warranty is governed by Dutch law. However, if you are a Consumer in the European Union, your rights are protected under applicable EU consumer laws.

If a dispute arises, you may bring legal proceedings in either:

• The competent courts of Amsterdam, Netherlands, or
• The courts of your country of residence within the EU, as permitted by EU consumer protection laws.

In case of a dispute, you may also access Alternative Dispute Resolution (ADR) mechanisms under EU Directive 2013/11/EU.

9. Contact Information

For warranty service, contact us at:

Email: service@icetubs.com

Address: Nieuwpoortkade 16, 1055 XG Amsterdam, Netherlands

1. Warranty Coverage

• This warranty is in addition to your statutory rights under the UK Consumer Rights Act 2015 and does not affect those rights.
• Consumers (Private Use): Standard 2-year warranty on manufacturing defects and component failures under normal use.
• Business/Professional Use: 6-month warranty for commercial or professional use.
• Exclusions: Rust or corrosion due to coastal exposure (within 12 miles of the coast) is not covered. If you are placing your product in a coastal environment, contact us for protective measures at (sales@icetubs.com or info@icetubs.com).

2. Warranty Conditions

• Private Use Only: This warranty applies only to private use unless stated otherwise in writing.
• Warranty Service: Defective products will be repaired or replaced free of charge, with refurbished replacements after three months.
• Exclusions: Labor and call-out charges are not covered.
• Warranty Void: If damage results from improper use (see Section 6), the warranty is void.

3. How to Claim Your Warranty

• If the product is found to be faulty within six months of purchase, UK law assumes it was defective at the time of sale, unless we can prove otherwise.
• Consumers are encouraged to report defects as soon as possible for faster resolution but must report within two months of discovery for warranty claims.
• Business/professional users must report defects within 14 days of noticing the issue.
• Contact: service@icetubs.com with:
  
  • Full Name
  • Invoice/Proof of Purchase
  • Product Issue (Description & Photo/Video Evidence)
• Repairs must be performed by an Icetubs-approved technician.
• Unauthorized repairs void the warranty.

4. Covered Components

The warranty covers defects in the following parts:

• Ice baths: Compressors, condenser & heating, fans, main circuit boards, lid, temperature sensors, vacuum pump, water pump, control panel.
• Saunas: Heating elements, control panels, interior/exterior panels, benches, doors, wiring, and electrical systems.

5. Warranty on Replaced Parts

• Replacing a part does not restart the original product warranty.
• Replaced parts remain covered for the remainder of the original product warranty.
• If a replaced part fails within the warranty period, we will repair or replace it with a refurbished part free of charge.
• Labor costs for removal, replacement, or installation are not covered.

6. Proper Use & Warranty Exclusions

You must always use the Icetub correctly. Improper use voids the warranty.

7. Liability Disclaimer

• Icetubs B.V. is not liable for property damage, water damage, or personal injury due to improper use.
• This warranty excludes indirect, incidental, or consequential damages, including loss of use or economic loss.

8. Applicable Law and Disputes

This warranty is governed by Dutch law. However, if you are a Consumer in the United Kingdom, your rights are protected under applicable UK consumer laws, including the Consumer Rights Act 2015.

If a dispute arises, you may bring legal proceedings in either:

• The competent courts of Amsterdam, Netherlands, or
• The courts of your country of residence in the UK, as permitted by UK consumer protection laws.

In case of a dispute, you may also access Alternative Dispute Resolution (ADR) mechanisms in accordance with UK consumer law.

9. Contact Information

For warranty service, contact us at:

Email: service@icetubs.com

Address: Nieuwpoortkade 16, 1055 XG Amsterdam, Netherlands

1. Warranty Coverage

• Limited 2-year warranty for consumers (private use), in accordance with the Magnuson-Moss Warranty Act.
• 6-month warranty for business/professional use.
• Covers manufacturing defects and component failures under normal use.
• Rust or corrosion due to coastal exposure (within 12 miles of the coast) is not covered. If you have concerns about coastal placement, please contact us for guidance on protective measures (sales@icetubs.com or info@icetubs.com).

2. Warranty Conditions

• The warranty applies only to private use unless stated otherwise in writing.
• Warranty service includes free repair or replacement for defects, with refurbished replacements after three months.
• Labor and call-out charges are not covered under this warranty. This includes costs for removal, reinstallation, and technician visits.
• Warranty is void if the defect results from improper use (see Section 6).

3. How to Claim Your Warranty

• Report defects immediately, within:
  
  • 14 days for business/professional users.
  • 60 days for consumers.
• Contact service@icetubs.com with:
  
  • Full Name
  • Invoice/Proof of Purchase
  • Product Issue (Description & Photo/Video Evidence)
• Repairs must be performed by an Icetubs-approved technician.
• Unauthorized repairs void the warranty.

4. Covered Components

The following parts are covered under warranty:

• Ice baths: Compressors, condenser & heating, fans, main circuit boards, lid, temperature sensors, vacuum pump, water pump, control panel.
• Saunas: Heating elements, control panels, interior/exterior panels, benches, doors, wiring, and electrical systems.

5. Warranty on Replaced Parts

• Replacing a part does not restart the original warranty.
• Replaced parts are covered for the remainder of the original product warranty.
• If a replaced part fails within the warranty period, it will be repaired or replaced with a refurbished part free of charge.
• Labor costs for removal, replacement, or installation are not covered.

6. Important for Proper Use and Warranty Exclusions

You must always use the Icetub correctly. Improper use voids the warranty. This includes, but is not limited to:

7. Liability Disclaimer

- Icetubs B.V. is not liable for property damage, water damage, or personal injury due to improper use.

To the fullest extent permitted by applicable law, Icetubs is not liable for indirect, incidental, or consequential damages, including loss of use or economic loss.

8. Applicable Law and Disputes

This warranty is governed by Dutch law. However, if you are a Consumer in the United States, your rights are protected under applicable U.S. federal and state consumer protection laws, including but not limited to the Magnuson-Moss Warranty Act.

If a dispute arises, you may bring legal proceedings in either:

• The competent courts of Amsterdam, Netherlands, or
• The courts of your state of residence in the United States, as permitted by U.S. consumer protection laws.

Certain states may provide additional consumer protections that override specific terms in this warranty. In case of a dispute, you may also have the right to pursue alternative dispute resolution (ADR) or arbitration as permitted by applicable U.S. laws.

9. Contact Information

For warranty service, contact us at:

Email: service@icetubs.com