General enquiry
Take a look below to see if your question is already answered. If not, just reach out to us via the contact form below.
How is the ProBath shipped?
The ProBath is shipped on a wooden pallet by a third-party carrier due to its size and weight. After purchase, you will be informed about the delivery time and receive a tracking code once it is shipped. This allows you to prepare for the arrival of your ProBath. For more details, check our shipping information.
How do I install my ProBath?
Installation is simple:
- The ProBath comes in two parts: the tub and the cooling engine.
- Connect these parts using the provided hoses.
- A certified plumber should connect the ProBath to the water supply and drainage.
You will receive a step-by-step manual with your ProBath. For any questions or customization options, please contact our sales team.
What are the dimensions of the ProBath?
| ProBath | EU | US/UK |
|---|---|---|
| Length/Diameter | 250 cm | 98.5 in |
| Width | 99 cm | 39 in |
| Height | 74 cm | 29 in |
| Volume | 750 L | 198 gal |
| Weight (empty) | 227 kg | 500.5 lbs |
| Weight (full) | 962 kg | 2121 lbs |
| Weight (packaging) | 265 kg | 584 lbs |
For exact measurements, please download our brochure. If you have any questions, contact our sales team.
How do I change the filters in my ProBath?
To change the filters:
- Remove the skimmer from the overflow tank.
- Turn the filters to the left to remove ("lefty loosey").
- Turn them to the right to install ("righty tighty").
This process takes only a few seconds and can be done with the cooling engine on.
How often do I need to change the filters?
To keep the water fresh:
- Change the filters every 2-4 weeks, depending on usage.
- Use our Always Blue package, a chlorine and salt-free product that is safe for the skin and does not damage the stainless steel.
- Regularly test the water with test strips and follow the instructions for adding the cleaning product.
The cooling engine also treats the water with ozone gas to maintain freshness. Do not use chlorine or salt solutions as they damage the stainless steel.
How long does it take to drain and fill up my ProBath?
Our patented overflow system allows the ProBath to drain and refill automatically within two to three hours, cooling the water to 3ºC. You do not need to be present during this process.
How do I clean my Probath?
Use a stainless steel cleaner for the inside of the bath. Avoid chlorine, salts, or other corrosive chemicals as they can damage the stainless steel.
How safe is the ProBath?
The ProBath is designed for commercial use with safety in mind:
- Users cannot access the cooling engine or overflow tank.
- Always use the ProBath under the supervision of someone over 18 years old.
Do not use the ProBath alone, especially at temperatures below 5ºC.
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