Contact Center

Find answers to the questions we get asked the most. Whether they are about products, services or shipping information – we got you covered. Feel free to contact us if you still have questions.

General information

What payment options do you offer?

Catering to your convenience, Icetubs accepts a range of payment options including iDeal, major credit cards (Visa, Mastercard, Amex, UnionPay), PayPal, Sofort, Klarna, and Spraypay. Choose the method that suits you best for a seamless and secure transaction.

What is the delivery time

The delivery time is 6-8 weeks. You will get notified of the exact delivery date one week beforehand. Furthermore, we will keep you updated on your order with a weekly email.

Do you offer financing?

Yes, we offer flexible financing options to make your Icetub purchase easier. With Spraypay, you can spread the cost over a maximum of 50 months. Alternatively, Klarna provides the option to pay in 3 installments, giving you the flexibility to budget over a shorter period.

Materials & certifications

Insert:

Durable stainless steel with corrosion resistance.

Frame:

Stable thermowood frame with rot resistance.

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Payment and delivery

What is the delivery time?

The delivery time is 6-8 weeks. You will get notified of the exact delivery date one week beforehand. Furthermore, we will keep you updated on your order with a weekly email.

When does the delivery time start?

The delivery time starts when the full invoice is paid.

Do you offer financing?

Who will ship my Icetub and where does it get deliverd?

Our Icetubs are produced in Lithuania and wil be directly shipped from there. Our local logistics department will arrange the transport. From the factory to your front door or driveway. This is the end of the delivery. The driver will not help you carry the Icetub inside.

Materials & certifications

Insert:

Durable stainless steel with corrosion resistance.

Frame:

Stable thermowood frame with rot resistance.

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Do I have to be home to receive my Icetub?

The Icetub will be unloaded from the truck on a pallet. The icetub, the cooling engine and the steps are separately packed in carton boxes. The full pallet will weigh approximately 100kg.

Can I adjust my delivery date?

Yes, you can adjust your delivery date up to four days before shipment is planned. You will get notified of the exact date one week before delivery. So, you will have three days to reply and ask for a different delivery date.

How will delivery to Switzerland work?

Customs Documentation:

A commercial invoice specifying the details of the transaction, including the description and value of the goods
A packing list detailing the contents of each package may be necessary (dependent on shipper)
A certificate of origin may be needed to indicate the country where the goods were produced.

Customs Declarations:

Exporters might need to submit electronic customs declarations through the Dutch Customs system (AGS)
The Single Administrative Document (SAD) is commonly used for this purpose

Tariffs and Duties:

Switzerland is not a member of the European Union (EU), so specific tariffs and duties may apply
Check the Swiss Customs website or consult with authorities to determine the applicable rates for your goods

Value Added Tax (VAT):

Switzerland imposes VAT on imported goods. Ensure that you understand the VAT implications and whether your goods are subject to it
Switzerland has a standard VAT rate that is applicable to most goods and services. This rate is 7.7% at the moment but can change and is not valid for all products

Customs Procedures:

Restricted or Prohibited Items: ‍Be aware of any restrictions or prohibitions on certain goods when exporting to Switzerland. Some items may require special permits. Check all specific customs procedures that may apply to your goods. This could include obtaining an EORI number.

Transport and Logistics: Choose a reliable shipping method and logistics provider. Ensure that your goods comply with packaging and labeling requirements.

Incoterms: Clearly define the responsibilities and costs between by specifying the appropriate Incoterms in the sales contract

Maintenance and service

Which electrical connection do I need for the cooling unit?

For the European market we have a standard plug connection for 220V.For the UK market we have a standard plug connection for 220V.For the US market we have a standard plug connection for 110V.

Which refrigerant is in the cooling unit?

R32 Refrigerant.
R32 is a hydrofluorocarbon (HFC) refrigerant commonly used in air conditioning systems as a replacement for other refrigerants with higher global warming potential (GWP).Heat Absorption and Release: In a typical air conditioning system, R32 undergoes a cycle of compression and expansion. During compression, it becomes a high-temperature, high-pressure gas that releases heat. This heat is then expelled outside. During expansion, it becomes a low-temperature, low-pressure liquid that absorbs heat from the indoor environment.Efficiency and Environmental Impact:R32 is known for its relatively high efficiency and lower environmental impact compared to some other refrigerants. It has a lower GWP, contributing less to global warming.

Do you offer financing?

How does the cooling unit work?

Water cooling involves the use of water as a medium to carry away heat from the refrigerant, with a heat exchanger transferring heat from the water to the refrigerant.

Materials & certifications

Insert:

Durable stainless steel with corrosion resistance.

Frame:

Stable thermowood frame with rot resistance.

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What is the noise level of the cooling system?

The noise of the cooling unit is 60DB when it is pumping (so increasing or decreasing the temperature), this is comparably to someone speaking very loudly or the noise of a fan in the middle of summer.

What are the specifications of the cooling unit?

Cooling capacity: 3.17 kW
Power consumption: 1.35 kW
Noise level (1m distance): 60 dB (when the cooling unit is cooling)
Weight: 30 kg

Who is the manufacturer of the cooling unit?

We appreciate your curiosity. However, we maintain strict confidentiality regarding the identity of our manufacturing partners as it is a key component of our competitive advantage and ensures the quality and uniqueness of our offerings. Rest assured, our products are crafted with the utmost care and precision to meet the highest standards of quality and performance.