Customer Satisfaction Manager

Are you passionate about changing lives for the better and empowering others to become the best version of themselves? Are you somebody who loves to spread joy and making people smile? Then you should join us and make sure that our clients are having the best experience while joining the cold with us!

Full-time
Amsterdam
Netherlands
Already convinced?
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They say you are the average of the five people you spend the most time with. Assuming you work eight hours a day, five days a week... maybe embodying that classic eat, sleep, gym, repeat rhythm. I would guess that your colleagues are among those five people. This can be either bad or good. We’d like to think it’s the latter.

What if those colleagues are high-achievers, growth-driven, independent, and infused with an entrepreneurial spirit. Perhaps a bit like yourself?

Please, raise your hand if that is true! And keep reading if you want to make great money, working at a great company. Because Icetubs is hiring a Chief Operating Officer associated with all the above for our new office in Los Angeles. And we would love for you to be that person.

“But wait… did you say Icetubs? As in anice-freaking-freezing-cold plunge bath?”

Yes, that's it. We realize you probably live in that place where the sun never stops shining. And the thought of breaking away from that blissful warmth might not seem too inviting. But, did you know that subjecting yourself to tougher conditions could actually boost your mood, strengthen mental resilience, enhance physical recovery and improve peak performance?That’s not only what you’ll gain, but also what you’ll be providing to all our U.S. customers.

Alright - let’s get to the practicalities.

Day in the life
08:00
Planning and prioritization
Your day begins with strategizing and setting priorities to ensure the smooth running of US operations.
09:00
Team & check in
Connect with your team, including touch bases with Chiel, our founder, and Benjamin, the CEO.
10:00
Partner engagement
Engage with external partners and logistics providers to optimize our supply chain.
12:00
Planning and prioritization
Your day begins with strategizing and setting priorities to ensure the smooth running of US operations.
13:00
Team & check-in
Connect with your team, including touch bases with Chiel, our founder, and Benjamin, the CEO.
16:00
Partner engagement
Engage with external partners and logistics providers to optimize our supply chain.

This is what you’ll be doing

  • Establishing the best customer experience for our clients: You will be responsible for the happiness of our international clients in our new Amsterdam office.
  • Form processes that make our clients happy: You will oversee tour whole customer journey from Sales to After sales and make sure, every client is happy and excited over the experience with Icetubs.
  • Stakeholder management: You will manage external partners and client relationships and maintain our high-achieving, caring company culture.
  • Strive for continuous progress: Exploration of innovative ways to increase the experience of our clients: You will explore new, innovative ways

What you can expect from us

  • Great salary: 35-45K on a yearly basis (including benefits and performance bonuses)
  • Growth environment: When you grow, we grow -which basically means you'll be actively supported in your personal and professional development.
  • Freedom and responsibility: You'll have the independence to shape our U.S. operations and make impactful decisions.
  • Supportive team culture: You’ll be part of a high-achieving and caring team that’s always there to support you - even remotely.
  • Career development opportunities: When you grow we grow, but when we grow you grow. As we are a start-up, there will be many opportunities for career development along the way.
  • Life changing product: Icetubs are not just any product; they truly improve the quality of life. You will not only have daily access to them yourself, but you will also improve the lives of all theAmericans to whom you’ll make this product available.

What we are looking for

  • Entrepreneurial mindset: You can demonstrate your ability in problem-solving, thinking outside the box, and strategic thinking.
  • Creative skills: You have prior experience in creating unique customer experiences.
  • Communication skills: You are proficient in written and spoken English.
  • Market insight: You are up to date with and understand the consumer- and B2B market.
  • Education or experience: You have at least a college degree or can demonstrate proficient experience in a similar role.
Interested?
We would love to have a chat with you. Leave your information in the form underneath and we will contact you as soon as possible.
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Other vacancy

Project manager

Join the cold as Project Manager: We’ve been spreading the icebath-love in the Netherlands for a while. Now we’re ready for the next step – to bring the joy of the cold to the world. We want people from all corners of the globe to get sold on cold. That’s where you come in. Because we’re looking for a project manager not only to keep the daily grind running – we’re looking for someone who helps us expand Icetubs to new heights worldwide.

Full-time
Amsterdam
Netherlands